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Evidence Guide: FBPAUD4002 - Communicate and negotiate to conduct food safety audits

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FBPAUD4002 - Communicate and negotiate to conduct food safety audits

What evidence can you provide to prove your understanding of each of the following citeria?

Develop a communication plan to support audit processes

  1. Define and agree on scope of audit with client
  2. Define, communicate and agree on roles and responsibilities of all personnel involved in the audit process, including those for whom English is a second language
  3. Determine and agree on appropriate communication methods and protocols and specific arrangements, including reporting requirements
  4. Document the communication plan
Define and agree on scope of audit with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define, communicate and agree on roles and responsibilities of all personnel involved in the audit process, including those for whom English is a second language

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and agree on appropriate communication methods and protocols and specific arrangements, including reporting requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the communication plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use appropriate communication methods to conduct an audit

  1. Select communication methods to take account of system owner and food business requirements, workplace culture and individual differences
  2. Use appropriate communication methods to establish and maintain effective client relationships
  3. Interpret information provided by the auditee in the context of the industry sector, language and culture of the business
  4. Apply communication techniques to encourage all relevant parties to participate and express views throughout audit
Select communication methods to take account of system owner and food business requirements, workplace culture and individual differences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication methods to establish and maintain effective client relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret information provided by the auditee in the context of the industry sector, language and culture of the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply communication techniques to encourage all relevant parties to participate and express views throughout audit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate to achieve agreement on audit outcomes

  1. Identify and clarify areas of disagreement over audit outcomes with the auditee
  2. Seek understanding on actions to be followed to resolve outstanding issues
  3. Treat auditee’s views with respect
  4. Explore options for resolving differences to reach agreement and meet audit timeline and resource parameters
  5. Explore appropriate issue resolution strategies to increase the likelihood of agreement on steps required to conclude the audit
  6. Manage the negotiation process to maintain constructive client relationships
  7. Report any areas of continuing non-compliance that result from unresolved differences to system owners and appropriate authorities as required
Identify and clarify areas of disagreement over audit outcomes with the auditee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek understanding on actions to be followed to resolve outstanding issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Treat auditee’s views with respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore options for resolving differences to reach agreement and meet audit timeline and resource parameters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore appropriate issue resolution strategies to increase the likelihood of agreement on steps required to conclude the audit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the negotiation process to maintain constructive client relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report any areas of continuing non-compliance that result from unresolved differences to system owners and appropriate authorities as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge